Founded in 1999 by aestheticians for aestheticians, COSMEDIX pioneered clean, clinical skincare with a focus on chirally correct formulations proven to be effective and safe for all skin tones. Rooted in science and trusted by professionals worldwide, COSMEDIX has remained cruelty-free and Leaping Bunny certified since day one&#x2014;delivering results-driven solutions without compromise.

About Us

No. We are a cruelty-free brand and do not test our products or ingredients on animals. We are committed to ethical sourcing and manufacturing practices.

Do you test your products on animals?

Learn about how to set up a wholesale account.

If you&apos;re interested in carrying our products, please submit a request through our Contact Form (https://www.cosmedix.com/pages/aestheticians). A member of our sales team will follow up with next steps.

Wholesale Requests

We offer customer support by phone at 1-800-676-9522, but due to high call volumes, we recommend searching our FAQ section, using our live chat, or submitting a contact form for faster service. These digital options typically provide quicker response times and allow our team to assist you more efficiently.

Can I contact COSMEDIX by phone?

Our products are proudly formulated and manufactured in the USA. We partner with trusted labs and suppliers who meet rigorous quality standards.

Where are your products produced?

Interested in joining our team? Visit our Career Page to explore open roles and apply. We&apos;re always looking for passionate, creative individuals to grow with us.

Careers

Learn how to unusbcribe from emails or text messages.

To unsubscribe from emails, click the &#x201C;Unsubscribe&#x201D; link at the bottom of any marketing message. To stop receiving texts, reply STOP to any message. You can also manage preferences in your account settings.

How do I unsubscribe from text messages or emails?

Astral Brands is the parent company of P&#xDC;R Cosmetics, COSMEDIX, butterLondon and Aloette dedicated to clean, innovative, and high-performance products.

What is Astral Brands?

&#x2022; INTELLIGENT EXFOLIATION: Allows our key ingredients to absorb into the skin for maximum efficacy.&#x2022; BOTANICAL INGREDIENTS: Targeted plant actives for optimal skin health.&#x2022; SKIN MATRIX SUPPORT: Provides the building blocks for rejuvenation and skin restoration.&#x2022; CHIRAL CORRECTION TECHNOLOGY: Creates a partnership with the skin to help reduce redness while ensuring desired results.

What makes Cosmedix work?

cosmedix

Where do you ship?

How much do you charge for shipping?

Do you offer express shipping?

Why can't some items be shipped to certain states?

Why can't some items be shipped to certain countries?

How long before my order will ship?

What are your shipping options?

Do you require a signature?

What is your estimated shipping time?

Shipping & Delivery

What is your return policy?

How long does it take to process a return?

If an item is returned that was purchased on a gift card, how are the funds returned?

Returns & Refunds

Refer-A-Friend

Gift Cards

New Customer Welcome Offer

I can't locate my gift card code, where can I find it?

How do I check the balance on my gift card?

What is COXMEDIX's reward program?

When can I start redeeming points?

How do I join your rewards program?

Where can I learn about tiers & rewards?

How can I check my reward point balance?

I'm having trouble logging in.

Account & Rewards

Discount Codes

I can't find a product you used to sell, has it been discontinued?

What if my favorite product is out of stock?

How do I modify or cancel an order?

What do I do if my order arrives damaged or missing items?

What payment methods do you accept?

How do I purchase a gift card?

Where can I use my gift card?

How do I redeem my gift card?

Do gift cards expire?

How can I edit the shipping address on my order?

How can I cancel an order?

Why won't my discount code apply to my order?

Is my payment data safe with you?

Do you have promotions or special offers?

Ordering & Payments

Is there traces of nuts in your products?

Where are your ingredients from?

Can SPF products be used on the face?

How do I use your products?

Can I get a sample?

Can I use this product while pregnant or breastfeeding?

What is Elite skincare?

Can I use your products before or after skin procedures?

Are your products safe for sensitive skin?

Are your products non-comedogenic?

Can I layer these products with others in my routine?

Are your products safe for acne-prone skin?

Do your products help with acne or blemishes?

Do you offer products formulated for mature skin?

Do your products contain retinol (or other actives)?

How should I introduce retinol or acids into my routine?

Can I use vitamin C and retinol together?

Do your products contain fragrance?

What's the best way to layer my skincare products?

Product & Ingredients

What do I do if my package is missing?

How can I check the status of my order?

What if one of your professional products was used on me by a skin care professional, and I have questions about the treatment they provided or the products they recommended?