You can enter discount codes at checkout. Only one code may be used per order. Codes may be limited to specific products or excluded during sale events. Please note, we reserve the right to adjust or cancel any offer at any time.

Discount Codes

If a product is no longer listed on our website, it may be discontinued or temporarily out of stock. Reach out to our team&#x2014;we&apos;re happy to confirm availability or suggest alternatives.

I can't find a product you used to sell, has it been discontinued?

Learn about what to do if a product is out of stock.

We do our best and strive to ensure products sold on cosmedix.com are in stock at all times! If an item is labeled temporarily out of stock, we expect to have the item back in stock in the near future. Feel free to sign up for notifications to receive updates regarding out of stock items. Thank you!

What if my favorite product is out of stock?

Learn about modifying or cancelling an order.

To ensure you receive your package as quickly as possible, orders are sent directly to our warehouse for immediate fulfillment once placed. Because of this expedited process, orders cannot be modified or canceled after submission. If needed, you may return eligible items once they arrive.

How do I modify or cancel an order?

Learn about orders that arrived with missing or damaged items.

If your order arrives damaged or is missing items, please contact our team immediately with details of the issue and photos of any damaged items. This helps us quickly assess the situation and resolve it for you. We&apos;ll work promptly to send replacements or issue a refund as appropriate.

What do I do if my order arrives damaged or missing items?

Learn about which payment methods we accept.

We accept major credit cards, PayPal, Shop Pay, Apple Pay, and other common digital payment methods shown at checkout.  We also offer several installment payment plans. Available options will be displayed at checkout.

What payment methods do you accept?

Visit our gift card page, choose your desired amount, and complete checkout. The card will be emailed to the recipient.

How do I purchase a gift card?

Gift cards can be used online at checkout for any eligible purchase on our website.

Where can I use my gift card?

At checkout, enter your gift card code in the &#x201C;Gift Card or Discount Code&#x201D; field and click Apply. The balance will be deducted from your order.

How do I redeem my gift card?

No. Our gift cards never expire and can be used anytime.

Do gift cards expire?

Learn how you can edit the shipping address on your order.

How can I edit the shipping address on my order?

How can I cancel an order?

Lean about why discount codes may not work.

Discount codes may be expired, have exclusions, or require a minimum spend. Only one code can be used per order and they cannot be used on subscriptions.

Why won't my discount code apply to my order?

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Is my payment data safe with you?

Learn if we offer promotions or special offers.

Yes! Please sign up for our newsletter to receive notifications about special offers and promotions. We also offer SMS-exclusive deals that aren&apos;t available anywhere else, so be sure to sign up for text alerts as well to maximize your savings.

Do you have promotions or special offers?

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What if one of your professional products was used on me by a skin care professional, and I have questions about the treatment they provided or the products they recommended?