Learn about what to do if your package is missing.

If your order was marked as delivered but is missing, check nearby areas, neighbors, or building management. Wait 48 hours, then contact us and we&apos;ll help resolve it.

What do I do if my package is missing?

Learn how to check the status of your order.

There are multiple ways to track your order: &#x2022; Your shipping confirmation email &quot;Track My Order&quot; link will take you to the carrier page containing all the information about your order, including its progress and tracking information once it ships.&#x2022; Using our live chat feature&#x2022; In our Help Center, under &#x201C;Track Order&#x201D; &#x2022; Using the Shop App

How can I check the status of my order?

cosmedix

Shipping & Delivery

About Us

Do you test your products on animals?

Wholesale Requests

Can I contact COSMEDIX by phone?

Where are your products produced?

Careers

How do I unsubscribe from text messages or emails?

What is Astral Brands?

What makes Cosmedix work?

Where do you ship?

How much do you charge for shipping?

Do you offer express shipping?

Why can't some items be shipped to certain states?

Why can't some items be shipped to certain countries?

How long before my order will ship?

What are your shipping options?

Do you require a signature?

What is your estimated shipping time?

What is your return policy?

How long does it take to process a return?

If an item is returned that was purchased on a gift card, how are the funds returned?

Returns & Refunds

Refer-A-Friend

Gift Cards

New Customer Welcome Offer

I can't locate my gift card code, where can I find it?

How do I check the balance on my gift card?

What is COXMEDIX's reward program?

When can I start redeeming points?

How do I join your rewards program?

Where can I learn about tiers & rewards?

How can I check my reward point balance?

I'm having trouble logging in.

Account & Rewards

Discount Codes

I can't find a product you used to sell, has it been discontinued?

What if my favorite product is out of stock?

How do I modify or cancel an order?

What do I do if my order arrives damaged or missing items?

What payment methods do you accept?

How do I purchase a gift card?

Where can I use my gift card?

How do I redeem my gift card?

Do gift cards expire?

How can I edit the shipping address on my order?

How can I cancel an order?

Why won't my discount code apply to my order?

Is my payment data safe with you?

Do you have promotions or special offers?

Ordering & Payments

Is there traces of nuts in your products?

Where are your ingredients from?

Can SPF products be used on the face?

How do I use your products?

Can I get a sample?

Can I use this product while pregnant or breastfeeding?

What is Elite skincare?

Can I use your products before or after skin procedures?

Are your products safe for sensitive skin?

Are your products non-comedogenic?

Can I layer these products with others in my routine?

Are your products safe for acne-prone skin?

Do your products help with acne or blemishes?

Do you offer products formulated for mature skin?

Do your products contain retinol (or other actives)?

How should I introduce retinol or acids into my routine?

Can I use vitamin C and retinol together?

Do your products contain fragrance?

What's the best way to layer my skincare products?

Product & Ingredients

What if one of your professional products was used on me by a skin care professional, and I have questions about the treatment they provided or the products they recommended?